Frequently asked
questions
How long should I wear my Xstim Spine Fusion Stimulator each day?
The device is intended for use 24 hours per day until treatment is determined to be complete by the prescribing physician. Compliance with the instructions provided by the prescribing physician is critical to achieving effective treatment.
The Xstim Spine Fusion Stimulator is designed to deliver 270 days of continuous therapeutic treatment. The recommended treatment time is 24 hours per day, except when showering or bathing.
Can I use the Xstim Spine Fusion Stimulator device while wearing a back brace?
Absolutely! The Xstim Spine Fusion Stimulator was designed to be worn comfortably underneath clothing and a back brace.
How often should I replace the Xstim Spine Fusion Stimulator electrodes?
If removing the electrode temporarily for any reason, replace the plastic backing material to protect them. Before replacing them on the back, check to see that the surface is still clean and tacky. If not, apply a few drops of water to the skin-facing surface and gently rub into the gel to help rehydrate. If this does not improve the surface properties, use a new pack of electrodes as supplied. Typically, a new set of electrodes may be required after a few days of use (1-7 days). When supplies of electrodes are running low, contact Customer Service at (844) 228-2067 for additional supplies
How often should I change the Xstim Spine Fusion Stimulator battery?
Xstim Spine Fusion Stimulator provides 2 rechargeable batteries with your device. Xstim Spine Fusion Stimulator batteries are designed to deliver a minimum of 24 hours of battery life from a fully charged battery. When the battery reaches 5% remaining capacity, the battery meter will turn red on the Xstim Spine Fusion Stimulator controller and the audible (beeping) and vibration alerts will automatically activate, indicating that the battery should be replaced with a more fully charged battery immediately to avoid any chance of interruption to treatment. The best practice is to have one battery charging at all times while the other battery is connected to the controller and providing treatment. To avoid gaps in treatment, ensure that a fully charged battery is always available.
How long does it take to fully charge the Xstim Spine Fusion Stimulator battery?
Charging may require up to 3.5 hours for a full charge. Charging time may vary in warmer or colder temperatures. Xstim provides 2 batteries for uninterrupted treatment. It is recommended to replace the battery before or at 5% remaining capacity. Best practice is to have one battery charging at all times while the other battery is connected to the controller and providing treatment. To avoid gaps in treatment, ensure that a fully charged battery is always available.
It is my first treatment, and the clock is not counting; what do I do?
Xstim Spine Fusion Stimulator was specifically designed at the start of the first treatment to allow for a "demonstration" of the device. Once the battery is connected during the first treatment, the Xstim Spine Fusion Stimulator signal is active, but the controller session time will not advance until 30 minutes of continued use have expired. This will only happen upon the first use of Xstim Spine Fusion Stimulator.
What does the Xstim Spine Fusion Stimulator signal feel like?
One of the advantages of the Xstim Spine Fusion Stimulator is that the capacitively coupled bone growth stimulation signal is imperceptible.
Are there any side effects to using the Xstim spine fusion stimulator?
There are no known side effects related to the use of the Xstim Spine Fusion Stimulator. Xstim Spine Fusion Stimulator may be safely used with non-magnetic internal fixation devices. Refer to the patient instructions for use for a full list of Xstim Spine Fusion Stimulator warnings and precautions.
What do I do with my device when I am done with treatments?
When your treatment is complete, as indicated by the “End of Product Life” message displayed on the device screen, or by the determination of your physician, dispose of the device according to local regulations. You may also contact Customer Care for assistance with disposal.
Who do I contact if I have questions or need to obtain additional electrodes?
Support Representatives are ready to answer your questions and can be reached at 1-844-228-2067.
Will my insurance cover the cost of the device?
Insurance coverage varies depending on your insurance plan. The Xstim Spine Fusion Stimulator system is generally recognized by Medicare, Medicaid, worker’s compensation, and private and public health plans. Xstim, Inc. contracts with various third-party billers on your behalf and has a dedicated concierge care team to assist you with any questions regarding insurance coverage, deductibles, and potential out-of-pocket costs. You may contact us at support@xstimmed.com or 1-844-228-2067.